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Congress FAQs

Access to the Virtual Platform 

The ISDE 2021 Virtual World Congress will open 27 September 2021. The welcome email with link to the virtual platform and log in credentials will be sent to all registered delegates from no-reply@pheedloop.com. The email address used for registration and the password provided in the welcome email will give you access to the virtual platform. If you cannot find the email, please check your spam/junk folder before you contact ISDE2021-registration@isde.net. Emails will be answered Monday to Friday from 08:00 to 17:00 PDT (Pacific Daylight Time)

How to Use the Virtual Platform 

Main Congress Sessions  

Join us for live sessions by clicking on the "Sessions" tab on the menu (). In case you miss a scheduled viewing, presentations will be recorded and available to view on-demand at the end of the Congress. You can bookmark sessions by saving them to your personal schedule. 
Should your live session not start automatically at the scheduled time, please try clicking on the presentation screen. Do not refresh your browser; this will cause you to log out of the session.  

Industry Symposia 

In addition to a fantastic line-up of scientific sessions, we will also be featuring virtual industry symposia at the ISDE 2021 Virtual World Congress. Please click here for more details on the confirmed sessions.  

Networking Opportunities 

You can easily connect with ISDE 2021 Virtual World Congress attendees from across the globe by clicking the "Networking" tab. To network during a live session, we recommend opening the Networking tab in a second browser tab; this will prevent the live session window from closing.

Your Online Profile 

Once you are logged in, you can update your profile and select the visibility of your profile by clicking on the "Account" tab.

Live Stream Troubleshooting 

If you're attending a session and are experiencing issues with the live stream, it's very likely local to your computer or browser configuration. There are several streaming options the event you are attending may have chosen from, so although there isn't one magical fix, here are some common troubleshooting tips that should allow you to experience the virtual event to its fullest. 
 
请使用Chrome浏览器来取得最佳观看效果。 为避免连接困难，请确保您已连接到公共热点或私人wifi。我们不建议您使用医院网络。     

Possible Issues & Solutions 

Web Browser  We strongly recommend using a modern browser to participate in the virtual event. Specifically, we suggest Google Chrome for its security and feature compatibility. If you would like to download it, please follow this link. 
Internet Connection  A high-speed internet connection is recommended to participate in sessions without experiencing interruptions. If the stream is working, but the audio or video seems choppy, it is possible your internet connection is too slow, unstable, or bandwidth is being utilized elsewhere. 
Session is not yet live  Ensure you're viewing a session at the date and time that it is expected to be live.
Getting video, but no audio  Ensure your speakers are not muted, none of the controls on the stream (if available) are muted, and no other tab is occupying your audio channel

How to Reach Us 

Attendee support via chat will be available on this website and on the digital platform during the live broadcast days. 
The ISDE 2021 Virtual World Congress staff will assist you with any questions or inquiries during the live Congress. Please contact them via the chat window at the bottom left of the virtual platform. To reach the ISDE 2021 Virtual World Congress staff on non-live broadcast days, please email isde2021-registration at isde.net. 




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